Refund policy

Satisfaction Guaranteed!

We pride ourselves in supplying quality products with that personal touch, and it is very important to us that you receive a product with which you are delighted.

Our products are guaranteed to be free from manufacturing errors and product defects. If you do experience a quality issue with a product that you receive, you may return it in a new condition and in its original packaging, and we will replace the item or issue a full refund. All refunds must be made within 30 days of receipt. Understandably, we are unable to accept personalized items for return, unless there is a manufacturing error, or product defect. 

We know that everyone makes mistakes (including us!). Please review the personalization information that you provide in your order, as we will make your order using the information exactly as you have entered it. We are unable to offer refunds for orders where the customer has entered the information incorrectly. Nona Engraving reserves the right to cancel and refund your order, at its discretion, should the order be deemed inappropriate for language, content or material.  If you have any questions about personalization, please do not hesitate to email us at support@nonaengraving.com.